Here's what they don't want you to know.
BBB Rating
BBB Complaints
Multiple on fileTypical Fine
$40–$75States Active
42+Enforcement Method
meters + LPR + collectionsCan Affect Credit
YesCan Boot
NoCan Tow
YesLAZ Parking is a legally registered private parking management company — not a government entity. Their parking notices are civil demands, not government-issued citations. This is an important distinction that affects your rights and obligations. Here's the difference:
| Government Ticket | LAZ Parking Notice | |
|---|---|---|
| Issued by | Police / Meter enforcement | Private company |
| Legal status | Criminal/civil citation | Civil demand letter |
| Affects license | Yes | No |
| Affects driving record | Yes | No |
| Court enforceable | Yes | Rarely |
| Can go to collections | N/A | Yes |
| Can affect credit | Via court | Via collections |
The key takeaway: a notice from LAZ Parking does not carry the same legal weight as a ticket from your city or county. It is essentially a bill from a private business claiming you owe them money. Whether you actually owe it depends on the specific circumstances, the signage at the location, your state's laws, and whether you entered into a valid contract by parking there.
LAZ Parking has received multiple consumer complaints. See the known issues section below for details on common complaint patterns.
Massachusetts Attorney General settlement (July 31, 2017). LAZ Parking Limited, LLC agreed to pay $5.6 million total — $1.1 million to the Commonwealth and $4.5 million to the MBTA — to resolve allegations under the Massachusetts False Claims Act and Consumer Protection Act (M.G.L. c. 93A) that LAZ failed to implement contractually required revenue controls at 13 MBTA parking lots, which allowed employee theft of transit-agency revenue to go undetected. The action concerned revenue-controls and false-claims obligations to a public transit contract — not deception of individual parking customers.
Overcharging beyond posted rates
Meter disputes and malfunctions
Aggressive enforcement at managed locations
If your notice is sent to a collections agency, you have 30 days from their first contact to demand debt validation. The collector must prove the debt is valid and that you owe it. During this time, they must stop collection efforts. This is one of your most powerful tools.
If the debt appears on your credit report, you can dispute it with all three credit bureaus (Equifax, Experian, TransUnion) under 15 U.S.C. § 1681i. The bureaus have 30 days to investigate and must remove any entry that cannot be verified.
Under 18 USC 2721, private companies have limited rights to access your personal information through DMV records. If a company obtained your information improperly, you may have additional legal recourse.
A notice from LAZ Parking may look official and use urgent language, but it is not a government citation. You will not be arrested. Your license will not be suspended. Take a breath and approach this methodically.
Collect everything that supports your case: payment receipts or confirmation emails, photos of the parking location and signage (or lack thereof), timestamps showing when you arrived and left, screenshots of any app payments or errors, and any correspondence from LAZ Parking.
Submit your dispute in writing. Send it via certified mail with return receipt requested to Use the dispute contact address printed on your parking notice (no independently verified corporate dispute address on file).. You can also submit online at https://lazparking.com/contact-us but always keep a paper trail. Include your notice number, a clear explanation of why you are disputing, and copies (not originals) of your evidence.
If a collections agency contacts you, send a debt validation letter within 30 days via certified mail. Under the FDCPA (15 U.S.C. § 1692g), they must provide proof that the debt is valid and that you owe it. They must stop all collection activity until they provide validation.
If LAZ Parking ignores your dispute or the collections agency fails to validate the debt, escalate. File a complaint with your state Attorney General's consumer protection division and with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov/complaint. These agencies track complaint patterns and can take enforcement action.
Based on public BBB complaints, online reviews, and regulatory filings, common complaints about LAZ Parking include:
Overcharging beyond posted rates
Consumers report being charged more than posted rates or experiencing meter malfunctions that lead to incorrect violations. Keep records of posted rates and any meter receipts.
Meter disputes and malfunctions
Consumers report that disputes submitted through official channels are automatically denied without meaningful review. Sending disputes via certified mail and escalating to your state AG can produce better results.
Aggressive enforcement at managed locations
Aggressive enforcement tactics, including rapid towing, are a frequent source of complaints. Most states require specific signage, notice periods, and authorization before a vehicle can be towed from a private lot.
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